Projects
Digital service design
Creating pathways to
Unbound Trajectories advised the State Archives of Basel-Stadt and St. Gallen in the development of their digital service design strategy. As repositories of collective memory, both state archives safeguard, preserve and communicate archival documents for present and future generations. Ensuring public access to verified documents and information is therefore a core democratic responsibility.
Guided by this premise, the two institutions jointly developed a multipurpose online access point to their archives. The resulting digital platform («Digitaler Lesesaal») responds to current service needs within the digital knowledge society and provides a foundation for future development. It was prepared through a comprehensive development trajectory comprising institutional strategy, a participatory service design exploration and a user-centred service design strategy.
- Commissioner
State Archive Canton Basel-Stadt
State Archive Canton St. Gallen- Project type
Consultancy, Strategy
Service design research, Digital service design
Coordination- Field
Archive, Public institution
- Location
Basel-Stadt, St.Gallen
- Year
2016 – 2018 (realisation 2022)
- Status
Completed
- Collaborators
Around 130 representatives from education and didactics, creative industries, citizen researchers, public services, science, users with migration backgrounds, elementary school pupils, art and design students, architecture and building industry, business in the Cantons Basel-Stadt and St. Gallen have contributed to the service design investigation.
- Production
Application by 4teamwork (Fabasoft)
- Supported by
ETH Zurich, Archive of Contemporary History
Sitterwerk, St. Gallen
Gymnasium Leonhard, Basel
FHNW, University of Applied Sciences and Arts, Basel